Policies
Privacy Policy
Last updated: January 1, 2025
At Well Done Websites (“we,” “us,” “our”), we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website welldonewebsites.com, use our services, or interact with us in other ways. By using our website or engaging with our services, you consent to the practices described in this Privacy Policy.
1. Information We Collect
We collect various types of information to provide and improve our services, including:
Personal Information
When you visit our website or interact with us, we may collect personal information, including but not limited to:
- Name
- Email address
- Business name
- Target audience or industry
- Project specifics
- Billing and payment information (for clients purchasing services)
This information is typically collected when you fill out forms on our website, such as contact forms, request a quote forms, or sign up for a newsletter.
Non-Personal Information
We may also collect non-personal information automatically as you interact with our website. This can include:
- IP address
- Browser type and version
- Operating system
- Pages visited on our website
- Time spent on our website
- Referring websites
This information helps us understand how visitors use our site and improve the user experience.
2. How We Use Your Information
We use the information we collect in the following ways:
- To respond to inquiries and provide customer support
- To process orders and deliver services, including WordPress website design and development
- To send you newsletters, promotional materials, or other information you have agreed to receive
- To improve our website, products, and services based on user feedback and behavior
- To communicate important updates, such as changes to our services or privacy policy
- To comply with legal obligations and protect our rights
3. How We Protect Your Information
We take appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:
- Using encryption technologies (e.g., SSL) for secure transactions
- Regularly updating and maintaining our website’s security protocols
- Limiting access to your information to authorized personnel only
While we strive to protect your personal data, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.
4. Sharing Your Information
We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:
- Service Providers: We may share your information with trusted third-party service providers who help us operate our website and deliver our services (e.g., payment processors, hosting providers, email marketing services). These third parties are required to protect your information and use it only for the purposes for which we have engaged them.
- Legal Compliance: We may disclose your information if required to do so by law or in response to a legal request (e.g., a subpoena or court order), or if we believe that such action is necessary to protect our rights, your safety, or the safety of others.
5. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your user experience. Cookies are small data files that are placed on your device when you visit our website. These cookies help us:
- Analyze web traffic and user behavior
- Provide a personalized browsing experience
- Improve the functionality of our website
You can control cookies through your browser settings. Please note that disabling certain cookies may affect your ability to use some features of our website.
6. Third-Party Links
Our website may contain links to third-party websites. These websites have their own privacy policies, and we are not responsible for their content or practices. We encourage you to review the privacy policies of any third-party sites you visit.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When your personal information is no longer needed, we will securely delete or anonymize it.
8. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information, including:
- Access: You can request access to the personal information we hold about you.
- Correction: You can request that we correct any inaccuracies in your personal information.
- Deletion: You can request that we delete your personal information, subject to certain legal exceptions.
- Opt-Out: You can opt-out of receiving promotional communications by following the unsubscribe instructions in the email or contacting us directly.
To exercise these rights, please contact us here.
9. Children’s Privacy
Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page, and the updated policy will take effect as of the date of posting. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us here.
Terms of Service
Last updated: January 1, 2025
These Terms of Service (“Terms”) govern your use of the website welldonewebsites.com (“Website”) and the services offered by Well Done Websites (“we,” “our,” “us”). By accessing or using our Website and services, you agree to be bound by these Terms, including any additional terms and conditions that may apply to specific services or features. If you do not agree to these Terms, please do not use our Website or services.
1. Services Provided
Well Done Websites offers web design, development, and related services, including but not limited to:
- Custom WordPress website design
- WordPress website development and programming
- Website maintenance and support
- Search Engine Optimization (SEO) services
- Website hosting setup and configuration
- E-commerce solutions (e.g., WooCommerce integration, Shopify site development)
All services provided are subject to the terms outlined in these Terms of Service.
2. Account Registration and Information
To use certain features of our services, you may need to register an account on our Website or provide certain information, including but not limited to your name, email address, business name, and billing details. You agree to provide accurate and complete information and to keep your account information up to date. You are responsible for maintaining the confidentiality of your account and password and agree to notify us immediately of any unauthorized use of your account.
3. Project Scope and Deliverables
Once you hire us to design and develop your website, we will agree on the project scope, timeline, deliverables, and costs. A formal agreement or contract will be provided before beginning any work. The scope and deliverables of each project may include:
- Website design mockups
- WordPress theme installation and customization
- Content migration or integration
- E-commerce functionality setup (if applicable)
- Basic search engine optimization (SEO)
Any changes to the project scope or additional services requested by you may result in additional fees. We will notify you if this occurs.
4. Fees and Payment Terms
You agree to pay the fees associated with the services rendered by us. Payment terms may vary depending on the specific project, but generally:
- A deposit or retainer may be required before work begins.
- The remaining balance is typically due upon completion of the project or according to a defined payment schedule.
Payments must be made in accordance with the payment schedule outlined in your contract or invoice. We accept checks, credit cards, and other digital payment platforms.
If payments are not made in a timely manner, we reserve the right to suspend or terminate services until payment is received.
5. Client Responsibilities
As a client, you agree to:
- Provide timely feedback and content necessary for the completion of the project (e.g., text, images, logos).
- Ensure that you have the legal rights to any materials you provide (such as images, content, and logos) and that these do not infringe on third-party rights.
- Review and approve designs, developments, and other deliverables promptly.
Failure to provide necessary materials, approvals, or feedback may delay the project timeline.
6. Intellectual Property and Ownership
- Client Ownership: Upon full payment of fees, you will own the final design and content of the website, excluding any third-party assets (e.g., stock images, fonts, plugins) used in the design. We will provide you with access to the website files, including the WordPress theme and content.
- Agency Ownership: We retain ownership of any proprietary software, methodologies, and code that we create for your website unless otherwise agreed. You may not use any of our proprietary work outside the scope of the project without our permission.
- Third-Party Assets: You are responsible for obtaining the necessary licenses for any third-party assets (e.g., images, plugins, fonts) used on your website. We may recommend third-party tools, but the responsibility for their legal use lies with you.
7. Website Hosting
We may offer website hosting services or assist you in setting up hosting with a third-party provider. If we manage your website hosting:
- We will maintain the hosting environment and ensure the website is operational.
- You are responsible for ensuring your hosting account is paid for and renewed on time.
- We are not responsible for any downtime, data loss, or performance issues that arise from your hosting provider or server issues.
If you choose to use your own hosting provider, we will not be responsible for server issues, downtime, or performance-related problems.
8. Maintenance and Support
- Website Maintenance: After the website is launched, we may offer ongoing maintenance and support services, including updates to WordPress, themes, and plugins. Maintenance terms will be defined in a separate agreement.
- Support Requests: We will provide support for issues related to the initial design and development of the website. Additional support beyond the agreed-upon scope may incur additional fees.
9. Limitation of Liability
To the fullest extent permitted by law, Well Done Websites is not liable for any direct, indirect, incidental, consequential, or punitive damages that may arise from your use of our services or the Website, including but not limited to:
- Loss of data
- Loss of revenue or profits
- Website downtime
- Security breaches
We make no warranties or representations regarding the suitability or fitness of the website for any specific purpose.
10. ADA Compliance (Accessibility)
At Well Done Websites, we are committed to creating websites that are accessible to all users, including individuals with disabilities, in accordance with the Americans with Disabilities Act (ADA) and other relevant accessibility standards (such as WCAG 2.1). We strive to ensure that our websites are usable by people with a wide range of abilities and disabilities, including visual, auditory, physical, and cognitive disabilities.
However, due to the complexity of web accessibility requirements and the evolving nature of standards, we cannot guarantee 100% ADA compliance for every website we build. While we make every effort to design and develop websites that meet accessibility standards, we advise clients to perform additional testing and validation through third-party accessibility auditors or services to ensure their websites meet specific needs.
Some of the measures we take to ensure ADA compliance include:
- Using accessible design principles, such as proper contrast ratios and alt text for images
- Implementing keyboard navigability and other assistive technology considerations
- Incorporating text alternatives for multimedia content (e.g., captions for videos)
- Structuring content for screen readers and proper navigation
It is important to note that ADA compliance is an ongoing process, and as new content is added to your website or as updates to third-party plugins and themes are made, accessibility standards may need to be re-evaluated and updated.
By working with Well Done Websites, you acknowledge that while we take all reasonable steps to make your website as accessible as possible, we do not guarantee full ADA compliance and that it is ultimately your responsibility to monitor and ensure the ongoing accessibility of your website.
11. Term and Termination
- Term: These Terms remain in effect as long as you use our services or have an active account with us.
- Termination: Either party may terminate the contract by providing written notice if the other party breaches the Terms. If you terminate the contract before the completion of services, you will remain responsible for paying any outstanding fees for work completed up to that point.
12. Force Majeure
We are not liable for delays or failure to perform services due to causes beyond our reasonable control, including but not limited to natural disasters, war, strikes, technical failures, or other unforeseen circumstances.
13. Governing Law
These Terms of Service shall be governed by and construed in accordance with the laws of the United States, without regard to its conflict of law principles. Any disputes arising from or in connection with these Terms shall be resolved in the competent courts of the United States.
14. Changes to These Terms
We reserve the right to modify these Terms at any time. Any changes will be posted on this page with an updated “Last Updated” date. Your continued use of the Website or services after any changes to these Terms constitutes your acceptance of those changes.
15. Contact Us
If you have any questions or concerns about these Terms of Service, please contact us here.